Refund and Returns Policy
Effective Date: June 2026
At Warm Hearts Collection Miami, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must meet the following conditions:
- Items must be unused, unworn, and unwashed.
- Items must be in their original condition.
- Original tags and packaging must be included.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items.
- Gift cards.
- Personalized or customized products.
- Items that have been used, washed, damaged, or altered after delivery.
- Products returned without original packaging or tags.
Return Process
To initiate a return, please contact our customer support team at:
Email: support@warmheartscollectionmiami.com
Phone: +1 (305) 663-8117
Please include your order number and the reason for your return request. Once your return is approved, return instructions will be provided.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as Warm Hearts Collection Miami is not responsible for lost return shipments.
Refunds
After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Please include photographs of the product and packaging so that we can review the issue and provide an appropriate solution.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, size, or color, please return the eligible product and place a new order.
Late or Missing Refunds
If you have not received your refund after the stated processing period, please first check with your bank or credit card provider. If you still need assistance, contact us directly.
Contact Information
Warm Hearts Collection Miami
4746 SW 72nd Ave
Miami, FL 33155, United States
Phone: +1 (305) 663-8117
Email: support@warmheartscollectionmiami.com
If you have any questions regarding this Refund and Returns Policy, please contact our customer support team.